0
0

FAQ

Can I purchase samples of the semi-custom invitations before placing my full order? 

Absolutely! You can purchase a sample of any suite HERE. You can also pay $5 extra to receive an envelope calligraphy sample.

 

Can I see a sample of what my invitation will look like before ordering? 

No, you have to purchase a suite before receiving a proof. Once you place your order, you will receive a proof within 7-10 business days.

 

How long does the entire semi-custom invitation process take?

The entire process typically takes between 5-6 weeks. If you are having calligraphy added on, it adds an additional 2-3 weeks. 

 

how long does the entire custom invitation process take?

Custom invitations take longer, because there is a lot more communication, design, and items involved. You will want to place your custom invitation order as soon as you can. 

 

Do you take rush orders?

We can accommodate rush orders on letterpress printed goods for an additional cost. For all letterpress rush orders, please inquire via info@olivejuicepress.com before placing your online order. 

 

after ordering, Will I see a proof of my semi-custom invitation before print? 

Absolutely! You will receive a proof within 7-10 days of placing your semi-custom invitation order. Any design revision past this first proof will incur an additional $100 revision fee. This is why it is so important to make sure all the information you send us has everything down to the spelling correct. We understand you may not be 100% on your ink color choice right off the bat, so all color revisions are free of charge. 

 

Do you offer calligraphy services for my envelopes?

Yes, you can order calligraphy services HERE

 

What are your guidelines for submitting our guest addresses for envelope calligraphy? 

Please view our Calligraphy Guide and let us know if you have any questions.

 

do i need to order extra envelopes if i choose calligraphy services?

No, extra envelopes are included in the price of calligraphy services. 

 

can i just order your calligraphy services, and not invitations?

Absolutely! 

 

what is the difference between digital and letterpress print?

Letterpress printed items are all printed in house, individually, by our hands, using an antique printing press. This process will leave an impression in the paper. When you feel the paper, it has texture and an easy elegance. Digitally printed items are the same as flat printing. They go through an industrial printer, and will leave no impression on the paper. Digital printing is faster and less expensive than letterpress printing, because it is done quickly and not by hand. 

 

What is the difference in 110#, 220#, and arpa handmade paper? 

110# paper is a very nice stock of cotton paper. It is our usual. 220# paper is double thick. It is for anyone looking for a more sturdy invitation, that will have a really impressive letterpress impression. Arpa Handmade paper is a total wow factor. It is an italian handmade paper & envelope that has deckled edges and a texture to die for. 

 

Can i order a number of invitations that is not in quantities of 25? 

For semi-custom invitations, we only offer quantities of 25. However, rounding up is always a great idea. For custom invitations, you can order any quantity needed. 

 

Can I schedule an in-person appointment with you? 

We only offer in-person appointments to our custom clients. If you are placing a custom order and are from out of town, we will be happy to video chat with you. 

 

can i have your phone number? 

All business contact is done via e-mail communication. 

 

what happens if i notice a mistake in the proof after approval?

It is the client's responsibility to carefully review all proofs for any errors. You are responsible for any additional costs incurred after final approval to proceed with production is provided. 

 

do you have envelope liners available?

We can create custom envelope liners for custom invitation clients. 

 

Will I have to assemble my order?

Yes, all orders ship ready for you to assemble. However, if you are a custom client and would like to add assembly services, we can do that for you at an additional cost. 

 

issues

We are happy to talk with you about any issues you may have with your order. We strive our absolute best to make sure your invitations are as perfect as possible! But, we are humans and often make mistakes. It is best to contact us via e-mail info@olivejuicepress.com with any issues and we will do our best to resolve them, kindly!

 

Handmade Qualities

Each item may have certain variations. Letterpress printed goods will vary from item to item due to various factors including but not limited to an ink variance each time the rollers retrieve ink to print the next item. Everything printed by Olive Juice Press is individually handcrafted and printed using one of our antique printing presses. Products may vary in terms of ink and paper due to the handmade nature of our letterpress items. The same goes for calligraphy. Each item will be hand written and can vary in ink coverage and color, and may have minor imperfections. Of course our main goal is to try and make everything perfect for you, so that is what we strive for!

 

Sales Tax

Orders shipped within Tennessee will include 9.25% sales tax.

 

Design Property

All designs and stationery are property of Olive Juice Press. All rights are reserved. You may not use any of our design items from your invitation to create other items for your wedding without our consent. All work may not be reproduced in any form without consent. Olive Juice Press retains all personal rights to use the preliminary and completed designs for the purpose of display or for other clients, upon request.

 

Cancellations

If there is a need to cancel, please contact us immediately. In the event of cancellation, Olive Juice Press shall be compensated for the services performed through the date of cancellation in the amount of (a) any advance payment (if client cancels the contract prior to providing Olive Juice Press final approval to proceed with production of the goods) plus all expenses, fees, out of pockets together with any additional costs incurred through and up to, the date of cancellation, or (b) the entire contract amount (if client contract has gone into production). Once a design has been approved, no refunds are available. Due to the handmade and personalized nature of our products, returns and exchanges are not available.

 

Delivery

All shipping and postage will be paid by the client. We are not responsible for any damages incurred during shipping or mailing. USPS Priority Mail is used for all domestic orders. 

 

International Shipping

We can provide international shipping, if you are willing to pay all shipping and customs charges incurred. We use USPS International for all international orders.